Sparkwizz
Help

Help and support

Answers to common questions, and how to reach a human when they aren’t enough.

Common questions

Do I need an account?

No. There is no sign-up, email or password. When the app first needs our server, for a cloud feature or to show a paywall, it signs in anonymously with a random ID.

Where are my ideas stored?

On your phone. We don’t keep your ideas or Whoosh reports on our servers. Read more in the Privacy Policy.

Is the AI on by default?

No. When you start, you choose “In the cloud” (AI titles and tags, with zero data retention) or “Simple reactions” (the wizard’s own lines, no AI). You can change it in Settings → Privacy → AI reactions. Sharpen and Whoosh run only when you tap them.

What is a whoosh?

A whoosh is a market check for a product idea. Sparkwizz scouts the App Store and the web, reads what unhappy users of competing apps say, gives an honest verdict, which may be “don’t build”, and suggests an MVP plan with cheap tests. Your first whoosh is a gift; more come with Sparkwizz Pro or in packs. A whoosh that can’t find enough evidence is returned to your balance.

Does Sparkwizz work offline?

Yes for capturing, browsing, searching and reviewing ideas. Cloud reactions, Sharpen, Whoosh and purchases need an internet connection. Ideas saved offline get their cloud title and tags once you’re back online.

How do I move my ideas to a new phone?

Make an encrypted backup in Settings → Data, save it somewhere you can reach from the new phone, then restore it there with the same passphrase. Nobody, including us, can open a backup without its passphrase, so keep it safe.

Why does voice on Android mention Google?

On Android, voice uses your phone’s speech recognition. If it can’t work offline, Android may send the audio to Google to turn it into text. On iPhone, recognition always happens on the phone.

How do I turn usage statistics or crash reports on or off?

In Settings → Privacy. Both are off until you agree, and never include the text of your ideas.

An AI answer was wrong or offensive. What can I do?

Report it from the answer in the app. The report sends us only that AI text, the reason and your comment, never your idea. AI answers can be wrong; please don’t treat them as professional advice.

Which languages does Sparkwizz speak?

English and Ukrainian.

Cancel a subscription

Deleting the app or your data does not cancel Sparkwizz Pro. Cancel at least 24 hours before the end of the current period to avoid the next charge. Pro stays active until the end of the period you paid for.

iPhone

  1. In Sparkwizz, open Settings → Sparkwizz Pro → Manage subscription. Or open the iPhone’s Settings app, tap your name, then Subscriptions.
  2. Tap Sparkwizz.
  3. Tap Cancel Subscription and confirm.

Android

  1. In Sparkwizz, open Settings → Sparkwizz Pro → Manage subscription. Or open the Google Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions.
  2. Tap Sparkwizz.
  3. Tap Cancel subscription and follow the steps.

Restore purchases

Got a new phone, or reinstalled the app? Your Pro subscription comes back with the store account you bought it with.

  1. Make sure you’re signed in to the App Store or Google Play with the account you used to buy.
  2. In Sparkwizz, open Settings → Sparkwizz Pro → Restore purchases. The paywall has the same button.
  3. Wait a moment: it can take up to a minute for Pro to show.

Whoosh packs are linked to the app’s anonymous ID and stores don’t always restore one-time purchases. If pack whooshes are missing, write to support@sparkwizz.app with the order number from your store receipt.

Refunds

Apple and Google process all payments, so refunds are requested from them:

If something went wrong on our side, tell us at support@sparkwizz.app and we’ll help. See also the Terms of Use.

Delete your data

In Sparkwizz, open Settings → Data → Delete all my data. It deletes everything on your phone and everything our server holds under your anonymous ID. The full details, and what to do if you no longer have the app, are on Delete your data.

Contact us

Help with the app, purchases or anything else: support@sparkwizz.app

To help us help you, include your phone model, its system version, the Sparkwizz version (in Settings → About) and what happened. Never send us your backup passphrase.

Privacy questions and data requests: privacy@sparkwizz.app

Advertising and partnerships: ads@sparkwizz.app

We read every message and answer as soon as we can, usually within a few working days.